Frequently asked questions
We regularly update our Frequently Asked Questions.
If you cannot find the answer to your question, please fill in the information request form. It will also help us update our questions.
Thank you for your help.
Is your institution one of our partners?
Contact your institution or send us an information request. Your institution is not one of our partners? Contact your institution.
The products offered at eValorix have been developed at our partner universities. If a university or research institution wishes to take advantage of eValorix's services, it must first sign an agreement with us.
You can consult the list of our partners.
Your discount coupon or promotional code can be used during your purchase process.
Before proceeding to the payment of your order, in step 2: Confirmation of billing address, you will be able to enter your discount code in the field provided for this purpose.
In the case of a problem with a product you purchased at eValorix, complete the contact form.
A manager will contact you within 48 hours of your request (based on work days). You will then see the options available to you and the terms of refund or exchange if applicable.
Some products offer several prices.
These prices differ according to who the user is, the number of users (individual or organization) and the use that is made of innovation (consultation, use in training, ...)
Security and confidentiality
The creation of an account and identification are mandatory at eValorix essentially for security reasons.
The obtained data is used primarily to identify the user. If you have given us your consent, it may also be used to send you e-mails informing you of eValorix news and offering you a more personalized service.
We guarantee maximum security with eSelect Plus, Moneris' secure online payment solution.
For more information on this issue, please read the section sécurité et confidentialité of our site.