Jim has taught operations management in all the teaching programs at the Ivey Business School and is a former chair of the Honors Business Administration Program. During a leave of absence in 1988-89, he served as dean of the Lahore University of Management Sciences in Pakistan. He has designed and conducted training and development programs for several large Canadian corporations as well as universities and government agencies. Jim is especially interested in management challenges at the operating level and issues surrounding implementation. Jim has over 40 years of experience in teaching and learning with cases and in writing cases.

Jim has been recognized as an Outstanding Contributor and World Ambassador by The Case Centre (formerly ECCH), by the World Association for Case Method Research and Application (WACRA) and by the North American Case Research Association (NACRA). Jim is a 3-M Teaching Fellow, an award that recognizes him as one of Canada's best university professors. He is the recipient of the Edward G. Pleva Teaching Excellence Award, the highest teaching honour at Western University and six other major teaching awards.